Here are some common questions we get from our customers

Just some typical questions we always get from customers.

> How long will it take my carpets to dry?

Normally between 2 and 5 hours. It all depends on what type of carpet you have, humidity, air flow, level of soiling. You carpet pad and sub-flooring do not get wet ever.

> What do I need to do before the technician arrives at my house?

Its best if you can have smaller items picked up like toys, pictures, files, clothes etc. It will pro-long the process, and make it difficult to focus on the cleaning if the technician is having to spend time picking up items that could have already been put away.

> Do you move furniture?

Yes. We move most light furniture. Couches, chairs, tables, end tables. Items that we do not move are Heavy dressers, large entertainment centers and computer desks and fish tanks

> Will hot-water extraction (steam cleaning) damage my carpet?

No! Hot-water extraction is the method preferred by the major carpet manufacturers. It is widely considered the best method of removing embedded soils and other contaminants.

> I’ve seen coupons for $10 per room. How do they clean carpet so cheap?

The truth is that they can’t and stay in business. These folks are known as “bait and switch” carpet cleaners. The goal of these unethical cleaners is to lure the consumer in with a cheap deal and

then send a professional sales person to your home to quadruple the price. I had a customer that received a $60 phone quote that turned into a $300 in-home quote. That particular customer called me out the next day and got the work done for under $150. She also informed me that the cleaner had a plastic portable in the backseat of his sedan that he was planning on doing the cleaning with. I know it’s cliché but you get what you pay for. This “bait and switch” scam is such an issue that entire news stories have been made about them. Watch the video on the right.

> Can you get the pet odor out of my carpet?

Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

Give us a call at 760-504-6608

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